You mentioned you live in New York...and Omega is in Pennslvania...Harrisubrug.

What went completly over you head this time is I was trying to imply to YOU that the expensive machine breaks down,,,,,and the exact same machine YOU HAVE replaces it for a week or two until they get their NEW PART!....And at a commmercila application that juices 20 - 30 pounds of fresh wheatgrass every week......It sounds to me like your BROKEN DOWN machine ...when it works ...is not too shabby!

Call Omega ..get a tracking number....and see where you replacement part is at this very moment!